Help Center

We do our best to package and ship your coffee within 2-3 days of roasting. This is to ensure that your coffee isn't any older than 7 days when you receive it. This will vary depending upon regions that require a longer shipping time or international orders.

We recommend storing your coffee in an airtight container away from direct sunlight, as soon as possible. This will ensure moisture and air don't age the coffee too quickly, and your coffee retains its flavour and quality for longer.

Our blends differ in roasting styles to give you more options and find the right one for you. We recommend our blends to be served with milk or as a full-body black coffee.

• Higgs Field - Medium
• Black Field - Medium-Dark
• Hob Nob- Medium-Dark

Our single origins are roasted lighter, in an omni style. This is to highlight the flavours of the coffee best and allow for them to be used for either filter or espresso brew methods. 

Once your order has been processed by our team and dispatched, you will receive a confirmation email with a 6-character reference number. Simply enter your reference number on the Sendle tracking page HERE for updates.

AUSTRALIA

Depending on where you live your delivery will take between 5-7 working days to arrive after placing your order. If your shipping address is in a more remote location, please allow for additional time.

You can see all approximate shipping times according to location via the Sendle website. Please add 2-3 business days to allow for us to process, roast and package your order.

INTERNATIONAL

All international orders will have a calculated shipping time presented at checkout. You can see all approximate shipping times according to location via the Sendle website. Please add 2-3 business days to allow for us to process, roast and package your order.

YES.

A few important notes for late international deliveries -

If it’s within two days of the ETA, just sit tight – it won’t be far away!

If it’s been two business days from the last day of the ETA window, we recommend contacting your local postal authority to check on its whereabouts. When speaking to them, refer to the local reference number (you can find this on the tracking page) to help them locate your order. 

Please note: Once a parcel has arrived in its destination country, the local postal authority for that country will deliver it – which means they control the final delivery date (and we can’t always track it for you, sorry!)

YES.We offer local pick-up directly from our roastery.
At checkout simply go to Information -> Delivery Method and select 'Local Pickup'.
Orders for local pick-up will generally be ready within 2-4 working days, you will receive an email once your order is ready for pick-up.

Our Roastery is located at 42/112 McEvoy Street, Alexandria 2015 'Collective Roasting Solutions', you will find our warehouse at the back of the building via the carpark.
Opening hours are 9:00am-5:00pm Monday-Friday (Public Holidays not included).

Australian Domestic shipping is absolutely free.

International Shipping Rates are calculated at checkout via our courier service Sendle; rates will vary depending upon the country/region you provide.

• ‘Signature on Delivery’ has been changed to ‘Authority to Leave’ to eliminate person-to-person contact. 

Due to the cancellation of many international flights and country-specific restrictions, overseas transit times may be delayed. Our international parcel ETA’s continue to be impacted:

• Zone 1 - New Zealand (10-20 working days)
• Zone 2 - North America, Western Europe, Asia and the Pacific (21-28 working days)
• Zone 3 - Rest of the world (25-30 working days)
  
  For more information from Sendle please see HERE.

We ship out freshly roasted coffee to you every fortnight, with your selection of single origin, blend or capsules. We process orders fortnightly on the Monday and have them roasted, packed and out for delivery on Thursday morning. Your first order will be processed and delivered within 3 (working) days of placing it, and then your following order will fall into the fortnightly cycle.

Start a subscription in 4 simple steps;

1. Log in to your account (or create one at checkout).
2. Select your subscription type; 'Single Origin', 'Blend' or 'Capsules'.
3. Select your weight and grind type.
4. Go to checkout and buy.

Once you login to your account, you will have the option to;

• Skip a delivery
• Pause your subscription
• Swap products
• Modify the amount of coffee
• Change your delivery address , contact or payment information
  
• View upcoming orders
• Add/change order notes (these will appear on all future orders)
  
• Cancel your subscription (after your first 3 orders)

Please note that any changes to your order must be done before 5pm Monday (on the scheduled week of delivery). For any urgent changes please contact us immediately, and we will do our best to assist you.

*Some features are locked during the first 3 orders, this is to prevent potential fraud, please contact us if you have any issues.

Good news, you can skip a delivery or pause you subscription at any time.
Simply sign-in to your account, go to 'Manage Subscription' and choose what works best for you.

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You will receive a new single origin every two weeks (subscription cycle) selected by our roasters. If you purchase two (or more) bags of coffee per cycle you will receive two bags of the samesingle origin coffee. We ensure that you will never receive the same coffee twice.