Shipping Policy

All orders are processed within 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Our fulfillment and shipping can experience potential delays due to a high volume of orders or postal service problems that are outside of your control during special holidays, widespread sale events, or acts of God.

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. Shipping Charges are calculated based on the Order Subtotal after all discounts have been applied.

We have a simple flat rate standard shipping: We offer $12 flat rate shipping in Australian territory and a simple flat rate express shipping: of $18 for shipping in Australian territory.

Free standard shipping on orders over $60 - estimated delivery time is 2 to 6 business days.

Free express shipping on orders over $75- estimated delivery time is 1 to 2 business days.

After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions.

Please have your order confirmation email with you when you come.

You can skip the shipping fees with free local pickup at:

• Stitch Coffee HR - Unit 42, 112 McEvoy St Alexandria NSW 2015. (9:00am to 5:00pm)
• Stitch Coffee Broadway - 80 Bay St, Ultimo NSW 2007. (7:00am to 3:00pm)
• Stitch Coffee QVB - Ground Floor, QVB Building, 455 George St, Sydney NSW 2000 (7:00am to 3:00pm)

We offer international shipping to almost every country. At this time, we do not ship to:

Afghanistan, Belarus, Crimea, Cuba, Dominica, Fiji, French Guiana, French Polynesia, Guadeloupe, Haiti, Honduras, Iran, Libya, Martinique, New Caledonia, Nicaragua, North Korea, Papua New Guinea, Réunion, Russia, Samoa, Sudan, Syrian Arab Republic, Tonga, Tuvalu, Ukraine, Vanuatu, Yemen.

Shipping charges for your order will be calculated and displayed at checkout.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Stitch Coffee is not responsible for these charges if they are applied and are your responsibility as the customer.

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you have any questions regarding your order, please contact us at hello@stitch.coffee with your name and order number, and we will look into it for you.